Style Tips
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Explore Our Collections
Frequently Asked Questions
Quick answers to your common shopping questions
What materials do you use?
We primarily craft our jewellery from high-grade German Silver, a copper-zinc-nickel alloy known for its durability and antique silver finish. Our stones are premium American Diamonds (CZ) and semi-precious beads, hand-set to mimic the brilliance of real gemstones. All items are lead-free.
What’s your return policy?
We offer a 14-day return policy for most items. You can return necklaces, bangles, and sets within 14 days of delivery for a full refund or exchange, provided they are unworn and in their original packaging.
Important: For hygiene reasons, earrings and body jewellery are non-returnable unless they arrive faulty.
How can I exchange an item?
If your piece isn’t quite right (e.g., the necklace length doesn’t suit your outfit), simply email us at hello@munvisascreations.com within 14 days.
We will guide you through the return process and help you choose a replacement item of the same value.
What are my shipping options?
We offer two simple options for UK customers:
- Standard Delivery (3-5 Days): £3.99 (Free on orders over £75)
- Next Day Delivery: £7.95 (Order before 1pm Mon-Fri)
All orders are sent via tracked courier for your peace of mind.
How long does shipping take?
Standard orders typically arrive within 3 to 5 working days. If you select Next Day Delivery before 1pm, your jewellery will be with you by the next working day.
You will receive a tracking number as soon as your order is dispatched.
What should I do if my item is damaged?
Please inspect your order upon reception. If your item is defective, damaged, or you receive the wrong item, contact us immediately at hello@munvisascreations.com with a photo of the issue.
We will evaluate the issue and make it right by sending a replacement or issuing a refund.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
We are working on expanding our shipping to Europe and the USA at some point – sign up to our newsletter to be the first to know when we go global!
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with your tracking number. You can use this to see exactly when your jewellery will arrive.
Are there any shipping fees?
We offer Free Standard Delivery on all orders over £75. For orders under £75, a standard shipping fee of £3.99 applies.
Next Day Delivery is available for a flat rate of £7.95 regardless of order size.
How do I contact customer support?
We are here to help! You can email us at hello@munvisascreations.com or use the contact form on our website.
We aim to respond to all queries within 24 hours.